Comprehensive Summary of Experience
2005 – Present -
Assistant Manager, Leasing Agent –
Heritage Village Apartments. Campbell, CA
Co-Managed overall operation, Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades for a 143 unit residential property. HVApts.com HVCampbell.com
2002 – 2006 -
Clinical Massage Therapist -
Bay Area Massage Network. Saratoga, Hollister, CA
Owner; private practice clinical therapy offices providing targeted Trigger Point and Myo-Fascial therapies. BayAreaMassage.Net BabeClinic.com SJMassage.com
2004 – 2005 -
Account Manager / Recruiter - Online Technical Services. Campbell, CA
Managed the complete recruiting lifecycle of both candidate and job procurement.
OnlineTechnical.com
2004 – 2004 -
Independent Consultant -
- Graveyard Shift Supervisor/Cashier – Winners Corner. Sparks, NV
Supervised all aspect of the graveyard shift including casino, slot gaming, gas pumps, and retail sales.
WinnersCorner.net WinnersGaming.com
- Paradigm Home Loans/ Priority One Funding
Prospected debt consolidation and home equity loan candidates.
Determined call center systems, infrastructure and IP backbone needs.
2001 – 2002 -
Inbound Sales Executive - Hello Direct, Inc. San Jose, CA
Provided Sales and Telecom Hardware consulting to SOHO and corporate call center accounts.
HelloDirect.com
2000 – 2001 -
ASP Client Services Engineer - NewChannel Inc. Redwood City, CA
Developed Alpha and Beta versions of Liveperson.com base applications.
NewChannel.com now LivePerson, Inc.
1999 – 2000 -
Senior Support Design Engineer - Commtouch Software, Inc., Mountain View, CA
- Senior Technical Support Development Engineer- Technical & Customer Support Services
- Project Lead (USA) Service Provider Solutions - Technical & Customer Support Services
- Customer Support Strategies Specialist - Microsoft bMessaging Senior Design Team
Commtouch.com
1996 – 1999 -
Call Center Services Specialist - Gartner Group/Dataquest Inc., San Jose, CA
- Team Lead (Western U.S. & Asia Pacific Regions) - Client Communications Center
- Desktop Systems & Technical Support Specialist - IS&T
Gartner.com Dataquest.com
1994 – 1996 -
Customer Support Representative - First Image Management Company, Sunnyvale, CA
Managed all account billing & 4-48 Hr turnaround on Microfiche, High Speed Print, CD, and Data storage
FirstData.com
1988 – 1997 -
Multiple Positions - Red Lion Hotels & Inns, San Jose, CA
- Maxis’ Dining Room - Bus person, Server, Captain, Host, Reservations Manager
- Room Service - Server, Cashier
- Club Max - Night Club Door Supervisor
RedLion.com
Summary of Primary Education
2002 – 2003 -
Trinity College, San Jose, CA
190 Hrs Clinical Intern/540 Hrs Instruction - Eastern & Western Massage Modalities
1994 -1996 -
Chelsea University, Chelsea, UK
Master of Science, Traditional Chinese Medicine
1991 – 1993 -
San Jose State University, San Jose, CA
Business Finance Major with a Minor in Economics
1988 – 1991 -
West Valley College, Saratoga, CA
Associate in Arts Degree, Level 1 Certification in Management