Marcus Ball - San Jose Ca. Customer Service, Support,

Biographical History

I have lived in California for many years. Originally born in England I moved to the US as a child growing up all over the East and eventually the West Coast.  After completing much of my lower education in the American system we returned to Europe where I was privileged enough to go to an American High School in Zurich, Switzerland.  Needless to say it was an experience that shaped my life and gave me valuable insight into international cultures. 

Returning to California was quite a shock; especially coming from a High School with less than 200 students from over 100 different countries, I completed my High School and College Education in San Jose, California on Campus' of several thousand students. My focus was primarily on Business Finance with a minor in Economics. My Masters study in Traditional Chinese Medicine was of a more eclectic nature and fit my more personal desires for knowledge.

I continued my studies outside of school by working directly with many of the worlds top Information Technology Analysts at Gartner Group and Dataquest.  With 4 years of apprenticeship in IT answering client inquiries, by reading, understanding, and providing them with the necessary research.  I eventually settled into a specialty of Client Support, Call Center/Help Desk design and management. Practically, I was able to apply my education by developing and managing the department the West Coast Hub for all communication into Gartner. I was given the opportunity to work with some of the most knowledgeable minds in the industry giving solutions to enterprise wide problems facing their technology clients. 

With the evolution of the Internet Customer Care became more than just answering the telephone.  Email quickly replaced the phone as the preferred solution resource. With the new revolutions the industry evolved.  I was asked to join Commtouch Software. Sequestered in a secret office in Silicon Valley I became the companies specialist in Client and End User Support.  Our team developed End-user Technical Support, Client Services, Billing, Domain Management, and Hosted Email for the B-Messaging module of Microsoft’s  B-Central Business solution. >>>>>>>........... More.....