Assistant Manager, Leasing Agent – Heritage Village Apartments. Campbell, CA
Managed overall operation of property. Collected Rents, determined unit pricing, verified all property invoices, made timely 
bank deposits and payments, served all necessary legal notices, settled disputes between tenants, leased available units, screened potential tenants, credit and other references. Prepared and tracked all advertising determined and supervised capital improvements. Supervised property maintenance and all repairs, monitored buildings and landscaping.
As a private consultation. – Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and computerized resident and property information. Implemented Resident Fitness Center Program.
HVCampbell.com
Clinical Massage Therapist - Bay Area Massage Network. Saratoga, CA
Private practice clinical therapy office provided targeted Trigger Point release and Myo-Fascial therapies to promote pain relief and structural recovery of patients’ injuries.
BayAreaMassage.Net BabeClinic.com SJMassage.com
Account Manager / Recruiter - Online Technical Services. Campbell, CA
Managed the complete recruiting lifecycle of both candidate and job procurement.:
Employee Recruitment: Defined job descriptions with hiring manager and candidates, posted and updated job banks, sourced and screened candidates, scheduled and lead interviews, gathered feedback from both candidates and hiring managers. Managed communications: Gathering feedback from candidates and hiring mangers, closed deal (negotiate salary) and prepared the new employee for the job transition.
Employer Recruitment: Cold called 70 potential clients daily to inquire about current openings, anticipated their staffing needs and contracted the positions. Interfaced with the clients’ management teams to create job descriptions and then qualified the client by conducting meetings with the decision-makers.
OnlineTechnical.com
Graveyard Shift Supervisor/Cashier – Winners Corner. Sparks, NV
Supervised all aspect of the store for the graveyard shift including slot gaming, gas pumps, and retail sales. Trained 3 cashiers for shift, developed pricing cheat sheets, rewrote shift requirements and procedures.
Inbound Sales Executive - Hello Direct, Inc. San Jose, CA
Provided sales, consulting and practical advice to general and corporate call center accounts focusing on satisfying their telephony and audio conferencing needs. Consistently maintained the highest dollar per call average of the entire department.
HelloDirect.com
ASP Client Services Engineer - NewChannel Inc. Redwood City, CA
Responsible for the deployment and continued pre and post sales training, support, and improvement of three software applications for major clients such as MTS, Dell Canada, AT&T, Victoria’s Secret and Citibank.
NewChannel.com now LivePerson, Inc.
Senior Support Design Engineer - Commtouch Software, Inc., Mountain View, CA
Technical & Customer Support Services - Senior Technical Support Engineer: Re-engineered the existing support services infrastructure by creating service level and then provided those levels of support to our existing 17M active email box client base.
Service Provider Solutions - Technical & Customer Support Services Project Lead (USA): Coordinated the implementation of 24-hour international telephone support services for the entire ISP market penetration effort.
bMessaging - Customer Support Strategies Specialist Senior Support Team: Developed all written training material and internal processes for a support center of 20 to 50 front line agents answering phone and email inquiries supporting web based and POP3 email solutions for Microsoft’s bCentral small business enterprise.
Commtouch.com
Call Center Services Specialist - Gartner Group/Dataquest Inc., San Jose, CA
Client Communications Center - Team Lead (Western U.S. & Asia Pacific Regions)
Supervised a high volume inbound internet and telephone Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions.
IS&T - Desktop Systems & Technical Support Specialist
Supported 300 local Windows95, Windows98, Outlook98, Office98 users and provided telephone support for 12 additional regional offices. Member Event Travel Team
Gartner.com Dataquest.com
Customer Support Representative - First Image Management Company, Sunnyvale,CA
Managed 4-48 Hr turnaround on (Microfiche, High Speed Print, CD, and Data storage) services, billing, contract renewal, and all other Act Mgmt. West Coast design team developing & deployment of corporate database.
Multiple Positions - Red Lion Hotels & Inns, San Jose, CA
Maxis’ Dining Room - Bus person, Captain, Host, Reservations Manager
Room Service - Server, Cashier
Club Max - Nightclub Door Supervisor